Ordering & Refunds

By placing an order with Elure Bakehouse, you acknowledge that you have read, understood, and agree to our Terms & Conditions, Delivery Policy, Refund Policy, and all other applicable policies available on this website.

This policy governs how you place orders on Elure Bakehouse, how payments are collected, cancellations, refunds, chargebacks, and related timelines. It supplements our Delivery Policy and the Policies summary. By paying for an order, you agree to this policy as applicable at checkout.

Elure Bakehouse is the seller of the goods. Card, UPI, netbanking, wallet, and other payment methods shown at checkout are processed by Razorpay Software Private Limited (“Razorpay”) as a payment aggregator / payment gateway, or by another provider we may display at checkout from time to time. Your bank or card issuer may show Razorpay (or the relevant provider) on SMS, email, or statements. The contract of sale for products remains between you and us.

All prices are in INR unless stated otherwise. Applicable GST or other statutory taxes and shipping fees are shown at checkout before you confirm payment. We may correct pricing errors before acceptance of your order; if an error is discovered after payment, we will contact you with options (including refund) before fulfilment where required by law.

All orders are confirmed only upon successful payment and product availability. Once confirmed, the order is final.

Depending on the payment method, your bank may place an authorisation hold at checkout. If payment fails, times out, or is reversed before capture, no charge is completed. If a duplicate or erroneous charge appears, contact us with your order ID and transaction reference; we will coordinate with Razorpay / your bank as applicable. Final settlement timelines for successful payments follow RBI / NPCI / card network rules and your bank’s processes.

No modifications are permitted once an order is placed. This includes product, quantity, delivery details, and delivery date.

Orders cannot be cancelled once confirmed.

No refunds will be issued once an order is confirmed.

In the event of unforeseen circumstances beyond our control (including but not limited to natural calamities, government restrictions, or operational disruptions) that prevent us from fulfilling the order, a credit note will be issued. Credit note validity will be defined from the date of issue. No monetary refunds will be provided.

All products are perishable and must be handled and consumed as advised. No claims will be entertained once the product has been accepted.

By placing an order, the customer agrees to all terms stated above.

After we approve a refund (where applicable under exceptional circumstances or billing errors), we aim to initiate it with Razorpay within 5 business days of approval (excluding Sundays and India public holidays), unless a longer investigation is required (e.g. disputed delivery, suspected fraud). “Initiation” means submitting the refund request to our payment provider; it does not mean the money has already reached your account.

Once Razorpay processes a refund, timelines to your account are outside our direct control. As a general guide under common industry practice in India (and subject to your bank’s policies): UPI refunds often reflect within a few hours to a few business days; cards may take several business days and sometimes up to one or two billing cycles; netbanking may take multiple business days. These ranges are indicative only; delays can occur during weekends, holidays, reconciliation, or issuer-side holds.

Where only part of an order is affected, we may issue a partial refund, store credit, or partial replacement after verification in accordance with our terms. Shipping fees are generally non-refundable.

If you raise a chargeback or payment dispute with your bank, Razorpay may hold or reverse funds in line with card network / bank rules. Please contact us first so we can attempt to resolve the issue without unnecessary disputes. Fraudulent chargebacks may result in account restrictions and recovery actions permitted by law.

Refunds are processed electronically to the original method where technically possible. We do not provide cash refunds at the door for online card/UPI/wallet payments.

For payment-related concerns with Razorpay, you may also use Razorpay’s published support channels. For product, order, or refund status from us: Email elurebakehouse@gmail.com · Phone +91 81081 02400