Frequently Asked Questions

Everything you need to know about Elure cookies.

Baking & Freshness expand_more

What makes Elure cookies different?

Our cookies are designed around texture, flavour, and balance — crisp edges, soft
centres, and molten cores. Each cookie is generously sized at 110-115g and
baked fresh to order.

What is the size of your cookies?

Each cookie weighs a whopping 110 to 115 grams.

Are your cookies freshly baked?

Yes. Every order is baked fresh upon receiving your order, not pre-made or mass-produced.

When is my order baked?

Your order is baked only after it is placed, typically on the same day as delivery.

Are there preservatives in your cookies?

No. We do not use preservatives, which is why we recommend consuming them fresh.

Ingredients & Dietary expand_more

Are your cookies eggless?

Yes. All our cookies are 100% eggless, without compromising on richness or structure.

What ingredients do you use?

We use premium Belgian chocolate, real butter, and high-quality nuts. Each ingredient is carefully chosen for the role it plays in flavour, texture, and overall experience.

Do your cookies contain nuts?

Some variants include hazelnuts or nut-based fillings. Please check product descriptions before ordering.

Can we have more flavours?

Yes. Additional flavours can be requested for bulk orders.

Serving & Storage expand_more

How should I store the cookies?

Store cookies in an airtight container in the refrigerator. Best consumed within 7 days from the date of production.

What are your serving recommendations?

For the best experience:

  • Cookies: Microwave for 10 seconds to restore a soft, molten centre.
  • Tin: Microwave for 2 to 3 minutes in 30-second bursts OR heat in a preheated oven at 160°C for 8–10 minutes.

For added indulgence, serve warm with a scoop of ice cream.

Orders & Delivery expand_more

Do you deliver across Mumbai?

Yes. We currently deliver across Mumbai. Delivery Charges are calculated based on
your delivery location.

Do you have a physical store?

No. Elure Bakehouse operates on a made-to-order basis and currently delivers across Mumbai.

When will I receive my order?

Orders are delivered within 3 days of placing your order, and are baked fresh on the day of delivery.

Do you offer custom orders or bulk gifting?

Yes. We handle bulk orders, event gifting, and custom packaging (on request).

What payment methods do you accept?

We accept UPI, cards, and online payments.

Can I cancel or modify my order?

Orders cannot be cancelled or modified once placed.

Still have questions?

Message us on WhatsApp / Instagram — we respond quickly.