Delivery Policy

This Delivery Policy applies to orders placed on Elure Bakehouse (the “Store”) for delivery within India. It should be read together with our Ordering & Refunds policy and the general Policies page. We may update this policy; the “Last updated” date below reflects the latest version.

Elure Bakehouse is responsible for fulfilment, packaging, dispatch, and delivery coordination for products purchased from this Store. Online payments may be processed by Razorpay (or another authorised payment service provider) on our behalf; payment processing is separate from shipping and is described in our Ordering & Refunds policy.

We ship to addresses within India where our courier partners service pin codes. If your pin code is unserviceable at checkout, the order cannot be completed for that address. We do not guarantee expansion to new service areas on any fixed schedule.

Orders are typically processed after successful payment authorisation. Bakery and perishable items are often made in small batches; processing time may vary by product, order volume, and operating days. We aim to dispatch within the timeframe shown at checkout or communicated in your order confirmation, excluding Sundays and public holidays unless stated otherwise.

All orders are delivered within 3 days from the date of order confirmation. If there is any change or delay, customers will be notified accordingly.

A standard delivery charge of ₹100 applies to all orders.

• 🚚 Enjoy complimentary delivery on orders of ₹2,000 and above.
• By placing an order, you agree to pay the actual delivery charges applicable to your delivery location. Delivery charges are calculated based on prevailing delivery partner rates at the time of dispatch and must be paid prior to dispatch.
• Any loss, spoilage, wastage, redelivery cost, storage cost, or other expenses incurred as a result of non-payment of delivery charges shall be borne by the customer.

Customers must provide complete and accurate delivery details. Incorrect or incomplete information may result in delays or failed delivery.

If delivery cannot be completed due to customer unavailability or incorrect information, re-delivery may be attempted at an additional charge.

Title and risk of loss for goods pass to you upon delivery to the address specified in the order, as evidenced by the carrier’s delivery status (including “delivered” scans where applicable). If you believe a package was marked delivered but not received, contact us promptly with your order ID; we will raise an inquiry with the carrier. Resolution may depend on carrier findings and can take several business days.

For items that arrive damaged, materially incorrect versus what you ordered, or missing from the shipment, notify us within 24 hours of delivery with your order number and clear photos (outer packaging, shipping label, and affected products). We may offer replacement, store credit, or refund in line with our Ordering & Refunds policy and subject to verification. Delays in reporting may limit our ability to verify with the carrier.

Many products are perishable or temperature-sensitive. Please refrigerate or consume as per product labelling and instructions. We are not responsible for spoilage after successful delivery where storage or handling instructions were not followed.

Delivery terms are subject to change. Any changes affecting an order will be communicated to the customer.

Questions about delivery: elurebakehouse@gmail.com · Phone: +91 81081 02400