Delivery Policy

This Delivery Policy applies to orders placed on Elure Bakehouse (the “Store”) for delivery within India. It should be read together with our Ordering & Refunds policy and the general Policies page. We may update this policy; the “Last updated” date below reflects the latest version.

Elure Bakehouse is responsible for fulfilment, packaging, dispatch, and delivery coordination for products purchased from this Store. Online payments may be processed by Razorpay (or another authorised payment service provider) on our behalf; payment processing is separate from shipping and is described in our Ordering & Refunds policy.

We ship to addresses within India where our courier partners service pin codes. If your pin code is unserviceable at checkout, the order cannot be completed for that address. We do not guarantee expansion to new service areas on any fixed schedule.

Orders are typically processed after successful payment authorisation. Bakery and perishable items are often made in small batches; processing time may vary by product, order volume, and operating days. We aim to dispatch within the timeframe shown at checkout or communicated in your order confirmation, excluding Sundays and public holidays unless stated otherwise.

Estimated delivery is the sum of (a) processing time and (b) courier transit time. Transit time depends on origin, destination, weather, carrier operations, and force majeure events. Any date or range shown on the Store is an estimate, not a guaranteed delivery on a specific calendar day unless we explicitly confirm otherwise in writing.

Shipping fees (if any), free-shipping thresholds, and any surcharges are displayed at checkout before you pay. Fees may change from time to time; the amount applicable to your order is the one confirmed at checkout.

You are responsible for a complete and accurate shipping address, landmark, and reachable mobile number. If delivery fails due to an incorrect address, recipient unavailability, refusal, or access restrictions, carriers may return the shipment. Additional charges may apply for re-dispatch; we are not liable for product quality degradation on perishable items caused by failed delivery attempts attributable to customer-side factors.

Title and risk of loss for goods pass to you upon delivery to the address specified in the order, as evidenced by the carrier’s delivery status (including “delivered” scans where applicable). If you believe a package was marked delivered but not received, contact us promptly with your order ID; we will raise an inquiry with the carrier. Resolution may depend on carrier findings and can take several business days.

For items that arrive damaged, materially incorrect versus what you ordered, or missing from the shipment, notify us within 24 hours of delivery with your order number and clear photos (outer packaging, shipping label, and affected products). We may offer replacement, store credit, or refund in line with our Ordering & Refunds policy and subject to verification. Delays in reporting may limit our ability to verify with the carrier.

Many products are perishable or temperature-sensitive. Please refrigerate or consume as per product labelling and instructions. We are not responsible for spoilage after successful delivery where storage or handling instructions were not followed.

Questions about delivery: Elurebakehouse@gmail.com · Phone: +91 81081 02400